Hello and welcome to Jianova! We’re delighted to share our passion for Jian Zhan with you. When we say “we,” “us,” or “our,” we’re referring to Jianova, operated by Nebulash Global (长沙星釉跨境贸易有限公司). Before you explore www.jianova.com or make a purchase, please take a moment to review these Terms of Service (“Terms”). They’re here to ensure a smooth and enjoyable experience for everyone—whether you’re browsing, shopping, or collaborating with us. These Terms also include linked policies, such as our Privacy Policy and Return Policy, which you can find on our website.

By using our site, you’re agreeing to these Terms. If they don’t feel right for you, we completely understand—you’re welcome to step away from using our site. We may update these Terms from time to time to keep things running smoothly, and the latest version will always be available here. If you continue using our site after an update, we’ll take that as your acceptance of the changes.

To shop with us, you’ll need to be at least the legal age in your region, or have a guardian’s permission if you’re allowing minors to use your account. We’re committed to a safe and lawful experience, so please use our site and products responsibly. This means no activities like violating laws, spreading malware, or attempting to interfere with our services. If we notice any misuse, we may need to pause your access to ensure our community stays secure.

We’re here to provide you with a great shopping experience, but we may occasionally need to limit or decline service for operational reasons (for example, if we suspect fraudulent activity). If that happens, we’ll do our best to reach out and explain.

To keep our site running smoothly, some of your information (excluding payment details) may travel across networks unencrypted—it’s how the internet works! Rest assured, your payment information is always securely encrypted. Please don’t copy, sell, or modify our site or services without our written permission. The section titles in these Terms are just for clarity and don’t affect the rules themselves.

We strive to keep the information on Jianova.com accurate, but occasionally, errors like typos or outdated details might slip through. Our product descriptions and content are meant to inspire and inform, not to serve as critical advice, so we recommend verifying with other sources if something is particularly important to you. We may update the site as needed, and we’ll do our best to keep things fresh, but we’re not obligated to unless required by law. Checking back regularly will help you stay up to date.

We aim to keep our pricing and services as stable as possible, but sometimes adjustments are necessary due to factors like supply changes or operational needs. If we need to update prices or modify our services, we’ll do so as thoughtfully as possible. We’re not responsible for any disruptions this might cause, but we’re here to help if you have questions—just reach out.

Our Jian Zhan pieces are often online exclusives, and stock can be limited—our Return Policy has more details on swaps or refunds if needed. We work hard to display our products’ colours and details accurately, but keep in mind that your screen might show them differently. We may need to limit quantities, delivery locations, or availability, and we might update or discontinue products as needed. If a piece doesn’t meet your expectations, we’re here to assist—please see our Return Policy for more information on how we can help.

We want every order to go smoothly, but we may need to cancel an order if something doesn’t seem right (for example, suspected bulk purchases for resale). If that happens, we’ll reach out to you using the contact details you provided. To ensure a seamless experience, please keep your account and payment information up to date. For more on returns, take a look at our Return Policy.

We may offer access to third-party tools to enhance your experience, but we don’t control them. These tools are provided “as is,” so please use them at your own discretion and review their terms. Any new features we introduce will also be covered by these Terms.

You might come across links or content from third parties on our site. We’re not responsible for their accuracy or performance, so please review their terms before engaging with them. If you have any concerns, feel free to reach out to us or directly to the third party.

We love hearing your ideas and feedback! If you share something with us—whether through a contest, email, or otherwise—you’re giving us permission to use it freely, without compensation or confidentiality obligations. We may review user content and remove anything that seems inappropriate (like illegal or harmful material), but we’re not obligated to. You’re responsible for ensuring your content doesn’t violate laws or rights, and we’re not liable for what you share.

We care about your privacy. How we handle your personal information is detailed in our Privacy Policy—please take a moment to read it.

Mistakes can happen—prices, stock, or descriptions might occasionally be incorrect. If we spot an error, we may need to correct it or cancel an order, even after it’s placed. We’ll do our best to keep everything accurate, but we’re not required to unless the law says so. If an error affects your order, we’ll reach out to resolve it together.

To keep our community safe, please don’t use our site for unlawful activities, harassment, fraud, malware distribution, or bypassing security measures. If we notice any of these behaviors, we may need to suspend your access to protect our platform and users.

We’re committed to making your experience with Jianova as smooth as possible, but we can’t guarantee our site will always be perfect—technical issues like glitches or downtime might occur. Our site and products are provided “as is,” without implied warranties about performance or suitability. We’re not responsible for significant damages (like lost profits or interruptions) that might arise from using our site or products, even if we were aware of the possibility. Where the law limits this, we’ll apply the maximum allowed protections.

If your actions (like violating these Terms or laws) lead to claims against us, we’ll ask for your support in covering any related costs or legal fees. We’ll work with you to resolve any issues fairly.

If any part of these Terms is found to be unenforceable, that part will be adjusted to comply with the law, and the rest of the Terms will remain in effect.

Any obligations you have (like payments) will remain even if our relationship ends. You can stop using our site at any time by letting us know or simply stepping away. We may also need to end our relationship if these Terms are violated, and we’ll notify you if that happens. Any outstanding obligations will still apply.

These Terms, along with our site policies, form the complete agreement between us. If we don’t enforce a rule, it doesn’t mean we waive it. Any unclear wording won’t be held against us.

These Terms are governed by the laws of the People’s Republic of China, where we’re based, ensuring a consistent framework for our operations.

We’ll always post the latest Terms here. We may update them as needed to keep our services running smoothly, and continuing to use our site means you’re okay with the changes. We encourage you to check back occasionally to stay informed.

Have questions or need help? We’re here for you! Reach out to us at [email protected], and we’ll do our best to assist.

Thank you for choosing Jianova—we’re thrilled to share our Jian Zhan with you!