About Shipping

At Jianova.com, we’re delighted to offer free standard shipping on all Jianova handcrafted Jian Zhan purchases. We currently provide standard shipping services, handled by CAINIAO Logistics from China. Depending on your location, the final delivery leg will be managed by a local courier service. We strive to select the most efficient option to ensure your order reaches you as swiftly as possible.

Please note that the total delivery time for your handcrafted Jian Zhan includes processing time + shipping time. Processing typically takes 1-3 working days.

Currently, Jianova ships to selected countries, with plans to expand to more regions in the future. Below are the estimated shipping times for some countries:

Frequently Asked Questions

Q: How do I obtain my tracking number?
A: Once your order is dispatched, Jianova will send you a tracking number via email within 24 hours. If you have any questions, please reach out to us at [email protected].

Q: How do I track my order with the tracking number?
A: Your email will include a link to track your order’s progress. You can also visit CAINIAO’s official tracking website: https://global.cainiao.com/.

About Customs and Duties

For detailed information on customs duties and taxes, please refer to our Tax Information page.

We’re here to ensure your Jianova cup arrives safely and swiftly. Thank you for choosing us!