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Privacy Policy

Effective Date: April 30, 2025

Welcome to Jianova. This Privacy Policy outlines how your personal information is gathered, utilized, and shared when you visit or make a purchase from Jianova.com (referred to as the “Site”).

Information We Collect

When you interact with our Site, we collect certain types of information:

  • Device Information: When you browse the Site, we automatically collect information about the device you are using. This includes details about your web browser, IP address, time zone, and certain cookies installed on your device. We also gather information about the specific pages or products you view, the websites or search terms that led you to our Site, and how you navigate and interact with the Site’s content. This automatically collected data helps us understand how visitors use our Site.We gather Device Information using common technologies:
  • Order Information: When you make a purchase or attempt to do so through the Site, we collect necessary information to process your order. This includes your name, billing address, shipping address, email address, and phone number. Regarding payment information, please note that we utilize trusted third-party payment processors, Stripe and PayPal, to handle transactions securely. While you provide payment details (like credit card numbers or PayPal account information) during checkout, this information is typically processed directly by Stripe or PayPal according to their stringent security standards. We receive confirmation of payment and necessary details to fulfill your order, but generally do not store your full credit card number on our servers.

Collectively, we refer to both Device Information and Order Information as “Personal Information” in this policy.

How We Use Your Personal Information

We use the collected Personal Information for several key purposes:

  • Fulfilling Your Orders: We use the Order Information primarily to process payments through Stripe or PayPal, arrange for the shipping of your purchased items, and provide you with essential documents like invoices and order confirmations.
  • Communication: We use your contact details (primarily email) to communicate with you regarding your orders, respond to your inquiries, and provide customer support.
  • Risk and Fraud Screening: We utilize both Order Information and Device Information (particularly IP addresses) to help screen for potentially fraudulent transactions and protect both you and Jianova.
  • Site Improvement and Optimization: We analyze Device Information to understand how customers browse and interact with our Site. This helps us improve the user experience, optimize site design, and develop content that resonates with our audience.
  • Marketing and Advertising (with your consent): Where you have opted-in or where permitted by law, we may use your contact information or browsing behavior data to provide you with information, targeted advertisements, or marketing communications about Jianova products or promotions that we believe might interest you.

Sharing Your Personal Information

We respect your privacy and share your Personal Information only with specific third parties necessary to conduct our business and provide our services, as described below:

  • Payment Processors: We share necessary Order Information with Stripe and PayPal to securely process your payments. You can review their privacy policies here:
  • Website Functionality & Analytics: As our Site is built on WordPress, certain plugins that enable e-commerce functionality, analytics, or other features may process or have access to some Personal Information to perform their designated functions. We also use Google Analytics to understand site usage.
  • Shipping Partners: We share necessary details (name, shipping address, phone number, email for tracking) with courier and logistics companies to deliver your orders.
  • Legal Compliance and Rights Protection: We may disclose your Personal Information if required by law, regulation, or valid legal process (like a subpoena or search warrant), or if we believe disclosure is necessary to protect our rights, property, or safety, or that of others.

We do not sell your Personal Information.

Behavioural Advertising

As mentioned, we may use your Personal Information for targeted advertising. This means showing you ads on other websites based on your browsing activity on our Site. You can learn more about how this works via the Network Advertising Initiative (NAI): http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

To opt out of targeted advertising from major platforms, use these links:

You can also opt out of interest-based advertising from many companies through portals like the Digital Advertising Alliance: http://optout.aboutads.info/.

Do Not Track

Currently, our Site does not change its data collection and usage practices in response to Do Not Track signals from web browsers.

Your Rights

Depending on your location (e.g., if you are in the European Economic Area under GDPR or in California under CCPA/CPRA), you may have specific rights concerning your Personal Information. These can include the right to:

  • Access the Personal Information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your Personal Information.
  • Object to or request restriction of certain processing activities.
  • Request transfer of your data (data portability).
  • Withdraw consent if processing is based on consent (withdrawal does not affect past processing).

To exercise these rights, please contact us using the details below.

For European residents: We process your information primarily to fulfill contracts (like processing your order) or for our legitimate business interests (like improving our Site and preventing fraud). Please be aware that your information will be transferred outside of Europe, including to the United States and potentially other countries where our service providers (like hosting, payment processors) operate. We take appropriate steps to ensure such transfers are protected under applicable data protection laws.

Data Retention

We retain your Order Information for our business records as long as necessary to fulfill the purposes outlined in this policy, comply with our legal obligations (e.g., tax laws), resolve disputes, and enforce our agreements. If you request deletion of your information, we will do so subject to our legal and operational requirements.

Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices, or for operational, legal, or regulatory reasons. We encourage you to review this page periodically for the latest information on our privacy practices.

Contact Us

If you have questions about this Privacy Policy, our data practices, or if you wish to make a complaint, please contact us:

By e-mail: [email protected]