Shipping Policy
About Shipping
At Jianova.com, we are delighted to offer complimentary standard shipping on all handcrafted Jian Zhan purchases.
To ensure your unique piece arrives safely and efficiently, we partner with a network of trusted international logistics providers. For every order, we select the most reliable carrier based on your destination to facilitate a smooth delivery experience.
Please note that the total delivery time for your Jian Zhan consists of Processing Time + Shipping Time:
- Processing Time: 1-3 business days (to prepare and inspect your handcrafted item).
- Shipping Time: Varies by destination (see estimates below).
Shipping Destinations & Estimated Timelines
We currently ship to selected regions, with plans to expand further. Below are the estimated transit times after your order has been processed:
| Country | Estimated Shipping Time (after processing) |
| United States 🇺🇸 | 8-15 business days |
| United Kingdom 🇬🇧 | 8-15 business days |
| Canada 🇨🇦 | 12-17 business days |
| Australia 🇦🇺 | 12-20 business days |
| New Zealand 🇳🇿 | 12-20 business days |
(Note: While we strive to meet these timelines, external factors such as customs clearance or weather may occasionally affect delivery windows.)
Frequently Asked Questions
Q: How do I obtain my tracking number?
A: Once your order has been dispatched, you will receive a shipping confirmation email containing your unique tracking number within 24 hours. If you do not receive this email, please check your spam folder or contact us directly at [email protected].
Q: How do I track my order?
A: Your shipping confirmation email will include a direct link to track your package’s journey. Alternatively, you can enter your tracking number on our universal tracking platform:
Track Your Order Here (via 17TRACK).
Customs and Duties
International shipments may be subject to customs duties and taxes depending on your country’s regulations. For detailed information, please refer to our Tax Information page.
We are dedicated to ensuring your Jianova cup arrives safely, ready to be part of your daily ritual. Thank you for choosing us!